All palleted orders of canning jars are shipped
via freight truck. In the below sections you'll find important
information regarding the ordering process and shipment of
palleted canning jars. Please take the time to read
this information carefully. If you still have questions
or concerns please call us.
General Information
1. All Canning Jars purchased on pallets must be shipped
by freight truck. Their weight and/or bulk will not
allow us to ship them through any other service. (No US Mail,
UPS, FEDEX etc.)
2. If you are a Google Checkout customer please call
us to place your order. Do not use our shopping
cart to place your order as the shipping weight will not calculate
properly due to Google Checkout limitations.
3. Canning Jars purchased on pallets ship directly from the
manufacturer. Please allow 10-14 days from the time of order
placement/payment for the order to be processed and the jars
shipped/delivered to you. If you order additional items besides
the jars they will be shipped separately.
4. Palleted Canning Jar orders are handled differently
than a normal order. As such our shopping cart will not calculate
freight charges for the orders. The cart will calculate
the shipping charges for any other items you may order.
5. At this time we cannot ship these types of orders
to Alaska, Hawaii or Canada.
How we process Canning Jars on Pallets Orders
Once we receive your order you may expect to receive a phone
call from us within 1-2 business days. Please be sure that
the phone number you give us on the checkout form is a daytime
phone number where you can be reached. This phone call will
confirm your order, and discuss freight charges and delivery
options. We will also answer any questions or concerns you
may have. Until you receive this call from us and everything
is confirmed we will not bill your credit card or process
your order. After the jars are shipped we will contact you
with updated shipping/delivery information.
Shipping Information and Delivery Options
As stated earlier all palleted jars ship via freight truck.
Please keep in mind the following information regarding shipment
and delivery of your order:
1. Jars arriving on pallet(s) are heavy (most are several
hundred pounds) and will require manpower and/or equipment
to unload them from the truck and get them into your building.
If you do not have the necessary manpower and/or equipment
to handle the shipment we recommend our optional delivery
service.
2. The pallet(s) will arrive on a full size semi freight truck.
(typical 18 wheeler size) If there is not reasonable access
to your building then you should consider the optional delivery
service.
3. The freight company will contact you prior to delivery
to insure that an adult will be available at the scheduled
delivery time. They will not deliver the shipment unless a
responsible adult is present to take delivery and sign for
the shipment.
We offer two levels of delivery service
for these orders. As each order and delivery situation
is different you will receive an exact freight charge either
during or shortly after we talk with you on the phone.
The two delivery options are:
1. Basic Freight Service
Price varies - This service is for those
who have the manpower and/or equipment to unload the shipment
once it arrives at their chosen delivery site. The customer
will be expected to unload the pallet(s) once the driver gets
the pallet(s) to the back of the truck. This is the most economical
type of delivery service we offer. However this is not a good
option for those who do not have the manpower/equipment to
unload the shipment or for those who live in locations that
the truck cannot get to.
2. Standard Threshold Delivery
$119.95 minimum charge - Delivery to driveway,
curbside, front step, front door, or inside garage. Delivery
equipment includes a lift gate-equipped truck, pallet jack,
hand truck and two men. This service does not include uncrating,
unpacking, de-skidding, placement or debris removal.
Damage and Returns
Damage
All shipments are inspected before they leave the warehouse.
We do not ship damaged or defective goods. Once the shipment
leaves the warehouse the freight carrier assumes responsibility
for damage done during the shipment of your order. Once
the shipment arrives you should inspect it carefully for any
damage. Once you sign for the delivery the freight
company is released from any damage claims. If damage is found
you should note it on the delivery ticket and call us immediately.
If the damage is severe refuse the shipment and call us immediately.
We must emphasize the point that it is your responsibility
to carefully inspect the shipment for any sign of damage internally
or externally in front of the driver. Remove packaging if
necessary to inspect the shipment. You must note any damage
found in writing on the delivery ticket. Failure to do so
will make the shipment your property regardless of condition.
No exceptions.
Returns
Canning Jars may be returned with 30 days of purchase provided
the following conditions are met:
1. The jars must be brand new and unused.
2. Any shipment returned to us for any reason MUST
have an RMA number. Returns without an RMA number are subject
to a 20% restocking fee. The jars (unless damaged in shipping)
must be returned to us in new re-sellable condition with the
original boxes and factory packaging materials. Failure to
include these materials may result in our not accepting your
return.
3. You are responsible for return freight charges
and insurance. You, or the freight company are
responsible for any damage that may occur during return shipping.
Package the shipment carefully.
4. The purchase amount will be refunded less freight charges.
5. For smaller items not shipped by freight truck our regular
Return Policy will apply.
